Frequently asked questions
OneJewel produces all creations in-house, thus eliminating the middle men and room for errors to bring the best quality and price to the customer. A truly unique jewelry buying experience.
OneJewel guarantees that all our jewelry is crafted using verified quality metal. We use only two types of gold being 14k (585 thousandths) & 18k (750 thousandths).
The engraving of our pieces is free.
Shipping and delivery
Being each creation is specific to the owner, each piece made to order from scratch. The average delivery time is between 4 and 7 business days from the time of purchase. If you need your creation rushed, you may contact us to with your request, depending on order volume at the time orders can be processed within 48 hours.
All our deliveries are made by FedEx or UPS, they will contact you to arrange the delivery of your creation.
Do not worry, you get in touch with us through email email@example.com and we will email a label to ship your creation back, we will redo your creation to new size and ship them back to you free of charge.
The pictures and No Limits Viewer that appear on the website respond faithfully to the products, but we must bear in mind that they are made in high quality with the aim of reflecting every feature with maximum detail. Sometimes, there may be small differences in colors and details depending on the monitor from which you are viewing our website. But, just like the previous case, you can get in touch with us at firstname.lastname@example.org, we will collect the creations and we will send you the new model that you like. You only have to pay the difference between one model and the other or in the case of lower price, we will refund difference.
We guarantee a change of size with no time limit. To change the model, we offer you 30 days from time of purchase.
You have to follow some small tips that will help to conserve your jewelry in the best way. Avoid doing sports or dangerous activities. Avoid contact with cleaning products, cosmetics or abrasives. You can clean jewelry from time to time with warm water and neutral soap. Then dry them with a soft cloth or chamois leather.
If you have any questions do not hesitate to contact us either by email to email@example.com, by phone at (561) 213-0080 from 10am to 7pm or trough OneJewel live chat.
Currently our creations are only available online at OneJewel. All our creations are made to order specially for the owner.
We are based in Boca Raton, Florida where we have our showroom & manufacturing facilities.
Yes, all our creations have an appraisal that certifies their originality and authenticity.
Yes, we put our diamond signature in each creation guaranteeing that all our creations are recognized.
We can also record your name or date without any additional cost. If you choose to return we will not charge you anything, even if the creation was engraved.
All our creations are designed and made in the United States. We pride ourselves on being able to produce our products in the USA.
Yes, we only work with diamonds that are certified conflict free. We follow and comply with all Kimberly Process Requirements.
Our customer service staff are GIA Certified Gemologists. They are specially qualified to help you choose the stone that fits your needs.