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Free Returns

Our commitment does not end when we make the delivery. We offer the following services for the jewelry buying experience that is the best possible:

  • 30 Days after Purchase:

    • Change the model, metal, stones, etc.

    • Full refund on purchase

  • Unlimited time for sizing: Up & Down 2 sizes or less

  • Free shipping: Shipping of creations purchased at OneJewel are free.

  • Changes: If you want to make a change, you can get in touch with us through email at info@onejewel.com or OneJewel Live Chat and we will email a label to ship your creation back immediately, we will redo your creation to new specification and ship them back to you free of charge. You only have to pay the price difference between one and the other, if the price is less we will issue a refund for the difference.

  • Our return policy:We accept returns or exchanges of a product within 30 days after purchase. We will send labels at no additional cost and therefore free of charge.

    Note: Two returns are allowed per customer and year. Please note that to make a return, the items must be in their original purchased condition, including all product documentation.

    If a delivered package or item arrives damaged, reject the shipment or call us immediately at (561) 213-0080. Save all packing materials unless OneJewel tells you otherwise. Claims for damaged or missing items should be reported immediately.

    Custom creation orders made through the creation center are non-refundable and may only be exchanged.

  • Lifetime warranty: With our lifetime guarantee, you can enjoy the following services

    • Modify the size of the ring

    • Annual cleaning and reconditioning

    • Rhodium periodically

    • General inspection

    • Verification of the diamonds and adjustment of the prongs (depending on the type of setting)

    The guarantee does not cover:

    • Loss of the item due to negligence, accident, theft, vandalism, fire, flood or any other act, or when it is not in the possession of the owner.

    • Any indication or signs of abuse, alteration, unjustified stress or force applied to the article.

    • Any alteration, repair or attempt to do so by a third party other than OneJewel or its associated centers, will void the Warranty.