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  • 1.1.- These General Terms and Conditions together with any special conditions which may establish and regulate the relations arising between OneJewel (hereinafter "OneJewel") and third parties (hereinafter "Users") who use the Internet website (hereinafter "Website"), as well as third parties who contract products offered through it.

  • 1.2.- OneJewel reserves the right, at any time and without notice, to unilaterally modify the presentation and configuration of the Website.

  • 1.3.- By using the Website of OneJewel, the User status is acquired. The visit and the use and / or purchase of any products from the Website imply acceptance as a User, without reservations of any kind, each and every one of the General Conditions, and where appropriate, to the Special Conditions that, where appropriate, govern the acquisition.

  • 1.4.- OneJewel may at any time and without notice, amend these General Conditions, by posting such changes on the Website so they can be known by the User always before the purchase of any goods offered on the Website.


  • 2.1.- The offered partnerships in the Website, along with their features and prices are displayed on screen. Given our position as a manufacturer, all our alliances are made to order. Prices shown on screen are in euros and include VAT and any other taxes that may apply. OneJewel reserves the right to decide, at any time, the products that are contained and are offered to the User through the Website. Thus, OneJewel may, at any time, add new products to those included in the Website, understanding that, unless anything else is provided, such new products will be governed by the provisions of the General Conditions in force at the time specified. Also OneJewel reserves the right to cease providing access to any products offered on the Website at any time without prior notice.

  • 2.2.- For the purchase of the products offered on the Website, OneJewel will ask the User to proceed to register their details and complete the following instructions that appear on the screen: Full completion of the electronic form which appears on the Website at all times following the instructions therein.

    • Pressing the "OK" button.

    • Reception in the User's email account of the "Username" and "Password"

    If registering as OneJewel customers, select a Username and Password that are personal and not transferable. OneJewel may make, with proper notice, modifications to the username and / or password, in which case the modified codes lose their validity.

  • 2.3.- Once the data needed is registered, and to proceed with the purchase of the products, the product required must be added to the Shopping Basket, according to the indications listed on the screen, filling in the order form and sending it OneJewel which involves reading and acceptance of all these General Conditions and if applicable, the existing Particular Conditions.

  • 2.4.- Once the purchase has been effected and in the shortest possible time since the time of the purchase, the OneJewel Customer Service Department will send the invoice to the User - Buyer to the address indicated on the form. The order confirmation sent by OneJewel will not be valid as an invoice, just as proof of purchase.

  • 2.5.- In the event that the selected product, for reasons unrelated to OneJewel, were impossible to manufacture or deliver within the deadline, and that information had not been correctly updated on the Website, OneJewel will contact the User as soon as possible to communicate the new delivery date, or the option to change for another similar model or to reimburse the amount of that purchase in the case that the User is not satisfied.


  • 3.1.- Payment of the price of goods purchased can be made by credit card, no additional charges will be made other than those of the client's bank. With the electronic payment system, OneJewel is registered with the payment e-commerce gateway Stripe. All data provided in said payment gateway will be encrypted under the SSL (Secure Socket Layers) to ensure maximum security for them.

    OneJewel reserves the right to contact the User, or to perform the necessary checks, when deemed necessary, to ensure the accuracy of the information provided.

  • 3.2.- OneJewel undertakes to deliver the goods purchased by the User, to the address stipulated by the buyer on the order form (no goods will be delivered to PO boxes or internet/phone booths) in the shortest time possible and always before fifteen (15) calendar days from the date of process of the order. The shipping of the items purchased will be paid by OneJewel.

  • 3.3.- OneJewel offers a unique opportunity, at no cost, for the User - Buyer to change the rings, either for a change of size or model. OneJewel offers within thirty (30) calendar days to exercise the right to change without cost, regardless of shipping charges. If the price of the new model or the new size is higher than the purchase price, the User will be informed of the price difference, if instead the price is lower, OneJewel have a maximum of fifteen (15) calendar days to transfer the difference.

    To exercise the right to change the rings the User - Buyer must apply via email to the address where they will be informed of the process to follow.

  • 3.4.- The User - Buyer shall have a period of seven calendar days, according to the official calendar of their place of residence, to settle the purchase without penalty or charge, excluding charges for the return of the goods.

    The seven days established in the preceding paragraph shall be computed after receipt of goods purchased by the buyer

    However, if the buyer had knowledge of the right of withdrawal after the date of receipt of the purchased goods, the 7 days begin to run from the date on which he had knowledge of their right to return the goods purchased.

    In any case, it is understood that the buyer will know the right of withdrawal from entering the Website, which requires reading and acceptance of these General Conditions from the time of placing the order.

    To exercise the right to return, the User - Buyer must apply via email to the address where they will be informed of the process to follow.

    The orders to be returned should be sent to the OneJewel address. Exercised by the buyer, the right to withdraw, OneJewel will return the amounts received by credit note, without charge, immediately and never more than a period exceeding fourteen days. Notwithstanding the latter, this excludes the right of withdrawal in cases where the nature of the content of the supplies is impossible to carry out, without prejudice to claim for damages suffered.

  • 3.5.- It is guaranteed for all Users that all rings made by OneJewel and offered through the Website fully comply with the quality requirements set forth therein. OneJewel guarantees its rings comply with all US standards.

    The products offered on the Website are intended to be an accurate reflection of reality and, as a result of different technical adjustments, OneJewel are not responsible for any possible differences to the actual color, and other nuances, of the product sold.

  • 3.6.- Cancellation, and therefore waiver of orders not yet issued, may be requested via email, indicating the order number to be cancelled or requesting a form to exercise the right of withdrawal.

  • 3.7.- OneJewel agrees to refund the amount within a period not exceeding fourteen days from receipt of the product and compliance status.

  • 3.8.- OneJewel will not accept any wear or use of the product. In cases of abnormal use or poor condition of the goods, such return will not be accepted. Return shipping costs will be deducted from the price of the product at the time of the refund. The returned merchandise must be previously insured by the customer, the customer can choose any type of carrier to ensure delivery to our facilities.

    OneJewel will not be responsible for refunds on products manipulated by the client, or products that are returned incomplete either in its main elements or in its accessories. There shall be no right of withdrawal beyond the indicated time for products subject to market fluctuations not controlled by OneJewel nor on perishable objects, nor on objects that can be easily reproduced with immediate effect, nor which by their nature cannot be returned. The withdrawal will not be proceeded on goods or orders that can be considered for their special characteristics as that requested by the client.

    In case of wear or deterioration of the goods for reasons not due solely to its test to decide on their final purchase, OneJewel may agree with the customer the appropriate compensation, proportionate to the deterioration.


    The return for withdrawal of the following products shall in no possible moment be:

    • Used or damaged by use.

    • Products not returned with its original case.


  • 4.1.- For the purposes of the provisions of US law, The Protection of Personal Data, OneJewel informs the User of the existence of an automated personal data file created with the data obtained in the Website by and for OneJewel, and under its responsibility, for the purpose of information and marketing of products offered on the Website, as well as carrying out promotional and advertising activities that may be of interest to expand and improve our Products adapting our offers to preferences and needs and to enable personalized navigation.

  • 4.2.- The User accepts the inclusion of data collected while browsing the Website, or provided by the completion of any form, including those arising from the commercial and / or delivery of products purchased, in the automated file of personal data referred to in the first paragraph. During data collection, the User will be obligatorily informed or not, of the collection of such data for delivery of the Products, except for the ordering of products in which case OneJewel reports to the User from that moment that it will not be considered voluntary, so its inclusion for the formalization of the purchase order will be required to provide data on the identity, address and credit card number for payment, as this data is needed to formalize and conclude the sale.

  • 4.3.- The User may exercise, in relation to the data collected in the manner provided in the preceding paragraph, the rights recognized in US laws, and in particular the rights of access, rectification or cancellation of data and opposition, if relevant, as well as the revocation of consent to the transfer of data. The rights referred to in the preceding paragraph may be exercised by the User, through a written and signed request emailed to

  • 4.4.- By accepting these conditions the User consents to the transfer or communication of data included in the file referred to in paragraph 4.1, to the companies of OneJewel group who are or are not located in the Spanish territory, and in the last case to companies that may be subject to a regime of no protection that are not comparable to that provided by Spanish law, for the purpose that these companies can treat the data personally to send offers and publicity.

  • 4.5.- OneJewel agree, in using the data included in the file, to respect its confidentiality and use according to the purpose of the file, and to comply with its obligation to save and to take all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by US laws.

  • 4.6.- We use "cookies" to enhance the browsing experience of our users using the web. This information helps us understand the interests of our customers and helps us to improve our service. We also use session cookies to keep products in the shopping basket. The "Cookies" we use in OneJewel do not collect personal data.

    These cookies cannot read data off a hard disk nor read cookie files created by other providers. If the use of cookies is not required, the browser can be set accordingly to avoid using them, but keep in mind that if cookies are disabled, it may not be possible to use all the interactive features of our website.


  • 5.1.- OneJewel, will only be liable for any damages that the User may suffer as a result of using the Website when such damage is attributable to willful misconduct of it. The User acknowledges and agrees that use of the Website, and the purchase of products is at their sole risk and full responsibility.

  • 5.2.- OneJewel are not responsible for any damages that may arise from, and without limitations:

    • Inferences, omissions, interruptions, computer viruses, faults and / or disconnections in the operation of the electronic system or in the appliances and computers of the Users, as a result of reasons beyond those of OneJewel which prevent or delay the completion of the orders or navigating the site.

    • Delays or blockages in the use caused by deficiencies or overloads of Internet or other electronic systems.

    • That may be caused by third parties through illegal interference beyond the control of the Website and not attributable to OneJewel.

    • The differences of information, documentation and / or other contents of the Website that may exist between the electronic version and the printed version.

    • From the impossibility of providing the Service or allow access for reasons not attributable to OneJewel, due to the User, third parties or force majeure.

  • 5.3.- OneJewel do not control, generally, the use made by Users of the Service. In particular OneJewel do not under any circumstances guarantee that the Users use the Service in accordance with the law, the General Conditions, morality and generally accepted behavior and public order, nor that they do so diligently nor prudently.


  • 6.1.- In general, the User agrees to comply with these General Conditions and to meet the special warnings or instructions contained therein or in the Website and always act according to the law, morality and requirements of good faith, using the diligence appropriate to the nature of service enjoyed, refraining from using the Website in any way that may impede, damage or impair the normal functioning, the goods or rights of OneJewel, its suppliers, other Users or in general any third party.

  • 6.2.- Specifically, and without implying any restriction to the obligation assumed by the User in accordance with the previous paragraph, the User agrees to use the Website as well as the purchase of the Products to:

    • For registration, the User agrees to truthfully provide data provided and keep them updated.

    • Do not enter, store or transmit to or from the Website any information or material that is defamatory, libelous, obscene, threatening, racist, incites violence or discrimination based on race, gender, ideology, religion or in any prejudicial manner, public order, fundamental rights, civil liberties, honor, privacy or the image of others and general regulations.

    • Do not enter, store or transmit through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, in any of the services, or any of the equipment, systems or networks of OneJewel, of any User or providers of OneJewel or in general any third party to be able to cause any disruption or impede the normal operation thereof.

    • To adequately safeguard the username and password, as identifiers and keys for access to the purchase of products and undertaking not to transfer their use nor allow third parties access to them, taking responsibility for damages arising from improper use thereof. Likewise, the User agrees to notify OneJewel, in the first instance of loss or theft as well as any risk of access to the username and / or password by a third party.

    • Do not advertise, promote or carry out commercial exploitation through the Website, not using the contents and in particular the information obtained through the Website to send advertising messages for direct marketing or any other commercial purpose nor to collect or store personal data of third parties.

    • Do not use false identities or impersonate the identity of others in the use of the Website or in the use or purchase of any Products, including the use of passwords or access codes to third parties or otherwise.

    • Do not destroy, alter, disable or damage data, information, programs or electronic documents OneJewel, its suppliers or third parties.

    • Do not enter, store or transmit through the Website any content that infringes the rights of ownership of intellectual, industrial or business secrets of third parties, nor in general any content that does not hold, in accordance with the law, the right to make it available to third parties.


  • For the purposes of the General Conditions, and any communication that is necessary between OneJewel and the User, they should contact Customer Service via email (sending a message to or by written communication sent to Customer Service Department of OneJewel

    The communications of OneJewel to the User will be according to the data provided by him to register on the Website.


  • 8.1.- This Agreement shall be governed by US Law, which applies in matters not provided in this contract in interpretation, validity and performance.

  • 8.2.- In the event that any discrepancy or claim between the parties regarding compliance or content of these General Conditions occurs, the parties will negotiate in good faith to attempt to resolve such dispute or claim within a maximum period of one (1) month from the date on which either party formally notifies the other of the discrepancy or notice of the claim.

  • 8.3.- We reserve the right to change our prices at any time. However, we are committed to applying the current rates listed on the Website at the time of placing the order.